Digital transformation is at the top of the agenda at banks and insurers across the globe. And operational excellence and cost efficiency are the key themes moving traditional banking and insurance to the digital world: digitalizing processes and optimizing operations. Cost reduction is absolutely necessary, no doubt about that. But many banks and insurers see the digitalization of processes as the end results, when all these efforts are really just bringing the basics up to date. What they do is restore the past; they are not creating the future.
The financial services industry is in a new phase. Banks and insurers have to operate much closer to the market. Digital technologies and changing customer behavior are changing the fundamentals of the industry; too fundamental to be solved by cost focus alone.
In Reinventing Customer Engagement, bestselling authors Roger Peverelli and Reggy de Feniks introduce a practical set of guiding principles to help bankers and insurers make the next leap and close the gap between “digital transformation to restore the past” and “digital transformation to create a future”:Author: Roger Peverelli and Reggy de Feniks Book Details Publisher: LID Publishing ISBN: 978-1-907794-49-0 FORMAT: 203x203mm Bookbinding: Paperback w/ flaps Number of pages: 256 pp
Leading business coach Simon Tyler has spent many years successfully helping hundreds of individuals to overcome the complexity of their business and personal lives, and instead, focus on what is essential and productive. This compact book contains 50 practical tips and techniques to inspire and provoke you to review your life, change old habits and enhance your life by "keeping it simple". Each tip also contains a lesson or exercise that will challenge consensus thinking, break through barriers and redefine connections through the power of attitude. This is a book that will simplify your life and help you achieve your goals.Author: Simon Tyler Book Details Publisher: LID Publishing ISBN: 978-1-911498-11-7 FORMAT: 180 x 120mm Bookbinding: Hardback Number of pages: 144 pp
Asia, ethics and everything digital are the future of the luxury industry. But what does that mean in practice for managers and marketers? What is the best way to do business in China? How can a business ensure customers talk about a sustainable line of products? Should brands invite more bloggers than journalists to their next runway show? Do they really need more retail locations, or should they shift focus to e-commerce? How do luxury businesses engage the next generation of critical, informed and digital-savvy customers with a brand … and then command their loyalty? It’s time to rethink how to market luxury products and services. Authors: Martin C. Wittig, Fabian Sommerrock, Philip Beil & Markus Albers
£16.99 Add to cart
“Information overload”, “too much going on”, “full email inbox”, “too much on your plate”, “heavy workload”, “ASAP”, “piles that keep growing”, it has to get better soon… Yes, there are many ways to describe the chaotic life many of us lead at work. But, if we create a better structure at work, we will have more time for what matters most to us and to our business. Super Structured is based on a highly successful training program and is for anyone who wants to create a workday that runs smoother and with greater ease. In short chapters with useful advice and tips mixed with practical exercises, David Stiernholm teaches you how you can work in a more structured way through “organization”, “automation” and “focus”. The book gives you the tools, mindset, methods and routines that will make you more efficient, more flexible and actually happier.Author: David Stiernholm Book Details Publisher: LID Publishing ISBN: 978-1-910649-99-2 FORMAT: 216x138mm Bookbinding: Paperback w/flaps Number of pages: 256 pp
£12.99 Add to cart
Do you want a life with a clear purpose? Do you want to be happy and less stressed? Do you want to be the best you can be? For most of us, Yes is an easy answer, but to do this is more of a challenge. This book provides a powerful and personal framework to help you find your own superhero and to be the best version of yourself.It all starts with your core personal values, giving a foundation for the way you want to behave. Values are like a moral compass, guiding us when we face choice and uncertainty. When our behaviour is not aligned with our values, we feel stressed. But when our hearts, minds and bodies are aligned, then we find great personal power. Part workbook, part guidebook, My 31 Practices will help you to identify the right values for your life and then translate them into day-to-day behaviour. Author: Alan Williams Book Details Publisher: LID Publishing ISBN: 978-1-910649-87-9 FORMAT: 12.7 x 20.3 cm Bookbinding: Paperback Number of pages: 352 pp
Maintaining performance today is no longer simply about having an annual appraisal and telling employees “you must try harder”. Research demonstrates that regular discussions about performance and providing feedback to the people you manage is a more effective way to motivate them and keep them on track.Distilled into this single, handy-sized volume are 50 tips, advice and techniques to help any manager become quickly skilled at regularly discussing performance, setting goals and objectives and providing the necessary feedback to ensure individuals and teams thrive in the company. Structured into five key parts, each of the 50 concise chapters also contains a practical exercise to help the reader understand and implement the concepts and ideas of this book.
Author: Dawn Sillett
Book DetailsPublisher: LID Publishing ISBN: 978-1-910649-57-2 FORMAT: 180 x 120mm Bookbinding: Hardback Number of pages: 128pp
In today’s business world, business organizations experience unprecedented levels of disruption and can only expect the unexpected! While they must perform in a VUCA world (one characterized by volatility, uncertainty, complexity, and ambiguity), their ability to OODA (observe, orient, decide, and act) is no longer enough to survive and thrive amidst disorder! While agility is quintessential for adapting in this new reality, antifragility is quintessential for evolving in this new reality! Conclusively, business organizations must embrace this new reality and emerge stronger! In The Antifragility Edge: Antifragility in Practice, Si Alhir demystifies antifragility, explores how antifragility may be operationalized or put into practice by business organizations (at the individual, collective, and enterprise level), and offers an actionable roadmap for how business organizations can achieve greater antifragility.
Author: Sinan Si Alhir
- Publisher: LID Publishing
- ISBN: 978-0-9969433-0-7
- FORMAT: 216 x 138mm
- Bookbinding: Paperback
- Number of pages: 192pp
In 1998, and following 17 years in the army, Jianlin Wang formed a property company in the north-eastern Chinese city of Dalian using a loan of $80,000. Today, Dalian Wanda is China’s largest private property developer, generating revenues of $40 billion globally, and owning some 9-million square metres of investment property. In 2012, Wanda became the world’s largest theatre owner when it acquired AMC Theatres, with a view to becoming a global entertainment colossus. Wang himself has become Asia’s richest man. This book, by its founder and Chairman, provides unprecedented insight into the ethos and activities that have created the extraordinary business success that is the Wanda empire. Wang describes his managerial philosophy and the essence of his business ideas to “make Wanda a brand like Walmart or IBM or Google – a brand known by everyone in the world”, and that led The Economist to call him “a man of Napoleonic ambition”. As China’s influence in the world economy grows led by companies such as Wanda, this book is both timely and relevant.
Author: Jianlin Wang
- Publisher: LID Publishing
- ISBN: 978-1-910649-64-0
- FORMAT: 234 x 156mm
- Bookbinding: Paperback
- Number of pages: 292pp
£6.99 Add to cart
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