BEING TOO MANAGER-ORIENTED
Here’s an extract taken out from Dedication: The Huawei Philosophy Of Human Resource Management by Huang Weiwei, which explains the successful hi-tech enterprise’s internal practise.
Good managers emphasise facts, stick to principles, and look out for their subordinates. They don’t do things simply to please their managers. We need to watch out for those who try their best to please their managers, because they are looking out for their own interests rather than the company’s. We’ve seen this all too often before.
(Ren Zhengfei: Being Mentally Dedicated and Trying your Best To Successfully Complete Your Work, 1996)
I think a serious problem we have is many employees are not customer-oriented. They are guided by their managers’ opinions rather than if it’s wrong. That way, they don’t have to assume any responsibility, because their managers will be held accountable if something goes wrong. This is a serious problem. If we don’t change this, we will cease being customer-oriented and our company will fail.
We need to improve our appraisal criteria and base appraisals on the value employees create for customers, rather than on managers’ opinions.
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