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Reinventing Customer Engagement

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Product Description

Reinventing Customer Engagement The winning business model for future banks and insurers
● An important book for anyone who works in the financial services industry – retail banks, investment banks, insurance.
● Reveals the new business models that will be the foundation for growth for financial service companies.
● Written by two industry-leading consultants and contains interviews with key practitioners.


AUTHOR

Roger Peverelli and Reggy de Feniks are experts on (digital) customer engagement strategies and renowned consultants, speakers and authors. Together they hold a 50-year track record in strategy and (digital) innovation, having worked for blue-chip financial institutions throughout Europe, the Americas and Asia. Their experience includes board and advisory positions at financial services startups, fintechs and fintech investors.


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