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Reinventing Customer Engagement

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Reinventing Customer Engagement The winning business model for future banks and insurers
● An important book for anyone who works in the financial services industry – retail banks, investment banks, insurance.
● Reveals the new business models that will be the foundation for growth for financial service companies.
● Written by two industry-leading consultants and contains interviews with key practitioners.


Roger Peverelli and Reggy de Feniks are experts on (digital) customer engagement strategies and renowned consultants, speakers and authors. Together they hold a 50-year track record in strategy and (digital) innovation, having worked for blue-chip financial institutions throughout Europe, the Americas and Asia. Their experience includes board and advisory positions at financial services startups, fintechs and fintech investors.

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