Navigation

No products in the cart.

Reinventing Customer Engagement

Return to Previous Page
Description

Product Description

Reinventing Customer Engagement The winning business model for future banks and insurers
● An important book for anyone who works in the financial services industry – retail banks, investment banks, insurance.
● Reveals the new business models that will be the foundation for growth for financial service companies.
● Written by two industry-leading consultants and contains interviews with key practitioners.


AUTHOR

Roger Peverelli and Reggy de Feniks are experts on (digital) customer engagement strategies and renowned consultants, speakers and authors. Together they hold a 50-year track record in strategy and (digital) innovation, having worked for blue-chip financial institutions throughout Europe, the Americas and Asia. Their experience includes board and advisory positions at financial services startups, fintechs and fintech investors.


More Info

Additional Information

Physical

Physical Copy

Digital

E-book

Reviews (0)

Reviews

There are no reviews yet.

Be the first to review “Reinventing Customer Engagement”

Related Products

Winner Takes All Quick View

Winner Takes All

The seven-and-a-half principles for winning bids, tenders and propsals

Author: Scott Keyser These days, most companies find themselves having to tender or bid for new contracts and clients. It’s now part of the business landscape - companies simply have to be good at tendering and pitching if they are going to have any chance of getting new business and clients. This book, written by one of the leading consultants and trainers in competitive business tendering, provides the key principles for winning bids, tenders and proposals. Savvy and practical, the principles are based on the author’s extensive consulting experience with large and small companies, helping them to win big-ticket, “must-win” contracts (with a success rate of 86%!). These essential principles apply to any company, in all sectors, which are seeking to improve their new-business win rate.  
£14.99 Add to cart
New! Quick View

The Salesperson’s Secret Code

What makes a great salesperson? What beliefs, attitudes and behaviors are linked to being a top performing salesperson? What impact does culture, industry and sales context have? And does a formal sales methodology or process make a difference? This book is for any sales professional, or indeed anyone involved in the sales process of their company, who wants to learn the secrets of successful selling. Based on interviews and analyses (qualitative and quantitative) of 1000 of the world's leading salespeople, across a mix of industries, cultures and context, the authors present the most rigorous evaluation of how salespeople behave and how they are driven. In doing so, they reveal the secret code behind consistent and high-level success in sales. The authors of The Salesperson s Secret Code combine hard data with intelligent insight to show, with verve and skill, how the world s best salespeople continue to thrive in uncertain times and how others can learn from their success. Sales is now an integral part of every role, making this an essential read for all business professionals. Daniel Pink, author of Drive and To Sell is Human This is a practical manual for anyone who wants to be better at selling. It is full of useful tips and wise advice from experts who really understand their craft. If you want to close more deals, then this is the book to help you win. Luke Johnson, Chairman of Risk Capital Partners, former Chairman of Channel 4 Television, and The Sunday Times columnist The Salespersons Secret Code uses great research to tap into what makes the best sales people tick. Simple, easy to understand and filled with insight. It should be a must read for all those who want to be successful in sales and all those who want to recruit the best sales people. Chris Newitt, Global Sales Director, Jaguar Land Rover
Author: Ian Mills, Mark Ridley, Ben Laker, Tim Chapman Publisher: LID Publishing ISBN:978-1-911498-00-1 FORMAT: 198x129 mm Bookbinding: Hardback Number of pages: 292 pp
£14.99 Add to cart
Back to top