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Written by one of the world s leading business coaches, this book provides authoritative and proven guidance and techniques for managers, executives, or indeed coaches, who want to bring out the full potential of their employees and clients through coaching. Individual performance is a cornerstone of corporate performance and the need to achieve more productivity or innovation from fewer is becoming increasingly vital. Coaching is a demonstrably successful approach to helping individuals perform to higher levels. This book aims to develop managers and executives into great coaches, who can transform the performance of individuals and teams in their organizations.
Every company has its own values and brand which it wants its customers and clients to engage with and develop loyalty to.
At the same time, research shows that 70% of customers‚Äô brand perception is determined by their experience with the company‚Äôs employees. Moreover, 41% of customers are loyal because of good employee attitude.
This book shows how companies can translate their values and brand into the daily practices and behaviour of their employees, especially those who must deal directly with customers. Drawing its principles from psychology, sociology, philosophy, neuroscience and leadership, the 31 Practices method has been successfully adopted by large and small companies around the world, and has been responsible for significantly enhancing customer satisfaction and loyalty.
Author:¬†Alan Williams & Alison Whybrow
Long-term thinking and planning is such an ingrained part of everyday life that we tend either not to see it or merely take it for granted. From pensions, retirement, holiday planning, marriage (or divorce) to corporate strategy and choosing the right school for our kids ‚Äď the assumptions we make about tomorrow tend to be sketchy at best! Why do we so often underplay such important future plans in our lives?
One of the main reasons is that we have never been given the right tools with which to think and plan ahead. Futurology ‚Äď the art of thinking ahead ‚Äď has often been relegated to science fiction writers and witch doctors. In fact, it's a tool that can actually help us understand and plan for a better future for ourselves. This book, by a leading futurologist, presents the practical tools of long-term thinking and planning to the everyday situations that we all face.