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Digital transformation is at the top of the agenda at banks and insurers across the globe. And operational excellence and cost efficiency are the key themes moving traditional banking and insurance to the digital world: digitalizing processes and optimizing operations. Cost reduction is absolutely necessary, no doubt about that. But many banks and insurers see the digitalization of processes as the end results, when all these efforts are really just bringing the basics up to date. What they do is restore the past; they are not creating the future.
The financial services industry is in a new phase. Banks and insurers have to operate much closer to the market. Digital technologies and changing customer behavior are changing the fundamentals of the industry; too fundamental to be solved by cost focus alone.
In Reinventing Customer Engagement, bestselling authors Roger Peverelli and Reggy de Feniks introduce a practical set of guiding principles to help bankers and insurers make the next leap and close the gap between ‚Äúdigital transformation to restore the past‚ÄĚ and ‚Äúdigital transformation to create a future‚ÄĚ:Author:¬†Roger Peverelli and Reggy de Feniks¬† Book Details Publisher: LID Publishing ISBN:¬†978-1-907794-49-0 FORMAT: 203x203mm Bookbinding: Paperback w/ flaps Number of pages: 256 pp
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The seven-and-a-half principles for winning bids, tenders and propsalsAuthor:¬†Scott Keyser These days, most companies find themselves having to tender or bid for new contracts and clients. It‚Äôs now part of the business landscape - companies simply have to be good at tendering and pitching if they are going to have any chance of getting new business and clients. This book, written by one of the leading consultants and trainers in competitive business tendering, provides the key principles for winning bids, tenders and proposals. Savvy and practical, the principles are based on the author‚Äôs extensive consulting experience with large and small companies, helping them to win big-ticket, ‚Äúmust-win‚ÄĚ contracts (with a success rate of 86%!). These essential principles apply to any company, in all sectors, which are seeking to improve their new-business win rate.
£14.99 Add to cart