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50 ways to enhance your presence and impact at workAuthor:¬†Simon Tyler
The best leaders and managers create change. They are able to create a vision, communicate an idea and in particular encourage action from others. What is it about these leaders and managers which makes others want to follow, engage and to act?
It's Never OK to Kiss the Interviewer And other secrets to surviving, thriving and high fiving at work.This¬†is¬†a¬†book¬†for¬†anyone¬†who¬†wants¬†to¬†progress¬†and¬†be¬†happy and¬†successful¬†in¬†their¬†working¬†life.¬†Be¬†it¬†school¬†leaver,¬†university graduate¬†or¬†existing¬†employee¬†looking¬†to¬†drive¬†their¬†career forward¬†‚Äď¬†this¬†book¬†offers¬†a¬†refreshing¬†approach¬†to¬†an¬†every¬†day subject;¬†one¬†which¬†is¬†becoming¬†more¬†and¬†more¬†critical¬†as unemployment¬†figures¬†grow.
Every company has its own values and brand which it wants its customers and clients to engage with and develop loyalty to.
At the same time, research shows that 70% of customers‚Äô brand perception is determined by their experience with the company‚Äôs employees. Moreover, 41% of customers are loyal because of good employee attitude.
This book shows how companies can translate their values and brand into the daily practices and behaviour of their employees, especially those who must deal directly with customers. Drawing its principles from psychology, sociology, philosophy, neuroscience and leadership, the 31 Practices method has been successfully adopted by large and small companies around the world, and has been responsible for significantly enhancing customer satisfaction and loyalty.
Author:¬†Alan Williams & Alison Whybrow
Authors:¬†Mark Ridley and¬†Ian MillsThis powerful and inspirational book will¬†help you to make better sense of the things¬†that happen to you in your working and¬†personal lives ‚Äď and to achieve success. It¬†is intended to help anyone make sense of the things that happen to you in your working and personal lives. It will help you travel with a different point of view and do things differently. In particular, it will inspire you to process, handle, manage and affect the daily things that happen to you so that you can change, alter and influence the results.
Author:¬† Luis Gallardo