On the eve of Sally Bibb’s launch event for¬†The Strengths Book¬†this evening, the author shares some of her top tips for women in business, with insights into¬†launching your own business and the challenges people may face.
- Tell us what you do
I run a business that discovers what makes people great at what they do and teaches organisations how to know whether someone will be a great fit for a role. We‚Äôve studied great nurses, baristas, carers, prison officers and sales people. It‚Äôs absolutely fascinating, and the dream job for someone who is endlessly interested in people and what makes them tick.
Last night LID Publishing celebrated the launch of Nicole Soames‚Äô The Negotiation Book, the latest in LID‚Äôs Concise Advice series. The book is an inspiring and engaging handbook packed with expert advice, practical tools and exercises to help you master the art of negotiation.
The launch took place at WeWork Southbank, overlooking the river, and was filled with a warm crowd of colleagues, clients, family and friends.
LID Publishing author David Guillebaud‚Äôs book Disruption Denial has been shortlisted in the Management Futures category for the 2017 Management Book of the Year award, announced by The Chartered Management Institute (CMI) and the British Library.
The 25-strong shortlist have the opportunity to win ¬£5,000 if selected as winner of the prestigious award.
Erik Elgersma,¬†author of¬†The Strategic Analysis Cycle,¬†shares his insight into trade secret leaks, and why the answer to security breaches might be more simple than it seems…
Revelation upon revelation hit the press this year. Leaks have always been there but today the frequency of secrets being spilled, especially in the Trump administration, looks to hit an all-time-high. Secrets may in principle be lost in two ways: inside-out or outside-in. I define outside-in as a party that sends a collector to illegally obtain another party‚Äôs secret. In some cases, however, secrets are lost not because some party was after them but because an insider aimed to hurt his own turf. This I would call an inside-out loss of secrets. Surprisingly perhaps, it is the latter form that is most common. 2014 research reveals that 60% of business trade secret losses, in spite of all outside-in cyber-crime, identify current or former employees as the most likely source of leaks. Hence, inside-out dominates outside-in.
Our very first ‘Evening with LID Authors’ event last night at BDG Architecture and Design Studios¬†brought together, Emma Serlin, author of ‘The Connection Book’ and Founder of London Speech Workshop and Nicole Soames, author of ‘The Negotiation Book’ ¬†and Founder of Diadem Performance for a fruitful conversation on their subjects. The event covered a variety of topics from Brexit negotiations to communicating and connecting with a tricky boss.
Here are 10 key takeaways from the evening:
1) ‘If you want to interrupt when someone is speaking, say something positive.’ Emma
2) ‘People aren’t handling Brexit negotiations in the right way.’ Nicole
Whether we like it or not, the worst can happen when giving a speech or important presentation, our body can behave in ways we really don‚Äôt want it to, and other people can also. As was the experience of our prime minister on her recent Tory Conference party speech when she was interrupted by not only her own coughing fit but also a heckler. So what do we do when the stars misalign, and coughs and heckles make an appearance? Here are some top tips to help you find the silver linings or at least, lessen the disruption.
BEFORE THE SPEECH
BE PREPARED:¬†Make sure you have lozenges, tissues, water and cough syrup to hand, so if the cough appears, you have what you need to nip it in the bud.
DRINK PLENTY:¬† Before the speech you should be lubricating your vocal chords by drinking plenty of room temperature water. This will moisten the vocal folds and prevent the throat from drying. Cough syrups and hot drinks are also good. Lemon and honey is a particularly effective cough combatant. The lemon will cut through the congestion and the anti-septic properties of honey will soothe your throat.
OUTTHINK THE REVOLUTION is a business philosophical leadership jam. The leading Business Philosopher Anders Indset invites you to an inspiring and motivational session in a completely new format. Interesting discussions and dialogues with like-minded people will round off an evening of reflection far away from the ordinary.
Neue Rothofstrasse 19
Frankfurt am Main HE 60311
Thursday, October 12th
RSVP here for all details: https://outthinktherevolutionfrankfurt.splashthat.com/
Anyone in strategy or analysis probably recognizes this phenomena. You have crunched all the numbers you could reasonably find to do your analysis. You have made your slides even more persuasive than usual. You have worked until late. This time, your management team will surely act upon your thought-through recommendations.
Alas, the management decides differently. No matter how solid your analysis, it seems they either didn‚Äôt understand or didn‚Äôt want to understand it. They take a different decision from what you recommended them to. Why? The facts and conclusions were compelling enough. Or were they not?
Last night we celebrated the launch of ‘Naked Banking‘, the book that tells the truth about ‘banks and you’ through the eyes of Stephen Hogg, Director of Commercial Propositions and Paul Riseborough, Chief Commercial Officer at Metro Bank and Karolina Morys, former Head of Retail Products at Metro Bank.
The launch took place at London Review Book Shop¬†in Bloomsbury and was filled with a warm crowd of colleagues, family and friends.
Martin Liu, General Manager at LID UK introduced the trio who then each went onto thanking key people who made the book a reality and talked a little about the book. Paul concluded with ‘nothing says Christmas like a book on retail banking.’
Naked Banking: The Truth About Banks And You is written by Steve Hogg, Paul Riseborough, and Karolina Morys, and is out on 5 October.
In this book we take you behind the veil of retail banking to explain how it really works. As industry insiders working for one of the UK‚Äôs highest profile new ‚Äėchallenger‚Äô banks we are perhaps uniquely placed to do so. We will show you why the big banks always seem to do the wrong thing: from designing products they know will rip customers o to cutting branches they know their customers rely on ‚Äď over a thousand between 2015 and 2017 alone.
The story starts with the way banks are set up ‚Äď their business models. Weighed down by lots of underutilized, poorly designed branches in the wrong places and creaking information technology infrastructure, banks have big bills to pay. To meet them and still make a good return for shareholders, banks have in recent years viewed ‚Äėproduct innovation‚Äô as the solution, developing more and more new products to deliver increased revenue to the bank. Simple products that everyone understands are now a thing of the past.
This is more than just a story of big banks and their product strategies. We will show you how individual customer¬†behaviour ‚Äď the way we think and act when it comes to our personal finances ‚Äď actually plays into the hands of the big banks. Product managers know customers have blind spots and biases and they develop products to take financial advantage of them. We will show you how they do it.
We will also give you a sense of what it‚Äôs like to be a product manager at a big bank ‚Äď what they are asked to do, how they are rewarded, and the type of working environment they nd themselves operating in. As serving product managers we know better than most what the big banks are up to. And we reveal why the things product managers at the big banks are told to focus on ‚Äď and which are important to them progressing in their careers ‚Äď are often a million miles away from the things that matter to customers.
Sometimes you just want to know how to avoid tripping up when it comes to your nances and this book will help you in that regard too. We detail the specific product management strategies used by banks to part you from your money. Some are more obvious than others. Cutting the interest rate on your savings account a few months after you opened it is annoying but at least something you can understand. But what about inverse interest-rate tiers on your current account? Or ‚Äėrepresentative‚Äô annual percentage rates (APRs) when you apply for a loan? The truth is that product managers have dreamt up every trick in the book to slowly ‚Äď sometimes imperceptibly ‚Äď earn more and more out of you. We thought it was about time someone documented what these tricks are, explained why product managers use them and pointed out what you can do to avoid them, or at least use them to your advantage.
Of course, it‚Äôs not just about avoiding the pitfalls. A question we get asked all the time is ‚Äúhow do I get the best out of my banking, then?‚ÄĚ Here we provide some pointers as to what you can do to organize your personal finances that little bit better. Some sensible steps, and a healthy dose of personal discipline, will allow most of us to bank in a way that is simple, understandable, and worry-free.
We also make some recommendations for things that banks could and should do to put customers first. From a potentially painful move away from the function of ‚Äėfree banking‚Äô to taking more steps to ensure we all understand how products work, the opportunities for banks to become more transparent and customer focused are many indeed. We will show you how a new relationship based on a fair value exchange between banks and their customers could point to a brighter future for both.
The future doesn‚Äôt stop there though. Retail banking is in a state of flux and there are reasons to believe that something more customer focused will emerge. From the promise of open banking, where personal banking data can be shared with other financial services companies to ensure products are better tailored to specific customer needs, to more thoughtfully designed services and processes, banks are starting to think more deeply about what customers want and need. is new dawn o ers banks the chance to build leaner, more agile organizations, better able to respond to customer demands and deliver new products and services quickly. We‚Äôll take you through what we think it all means.
We decided to write this book because we believe that good banking is important. Important to start-up businesses needing advice on how to nance their growth. Important to young people learning how to better manage their money and save for their futures. Important for our economy and our society so that we can grow as a country and pay our¬†way in the world. Yet the current state of affairs is not good enough. The big banks, almost without exception, have let us all down with their too-clever-by-half products and poor service cultures. The path to redemption starts with a clear-eyed view of what has gone wrong and this is our contribution to that debate.
Should you believe anything we say in this book? We are, after all, still working in the industry, albeit for a bank that is trying hard to change the status quo. You‚Äôll be your own judge of that. Our aims for this book are modest: that you understand how banks work a bit better, grasp how the products they sell actually operate so you have a bit more money in your pocket, and that you reward the best banks ‚Äď the banks putting customer service and simple products first ‚Äď with your business, and not just the big banks. Because for all their gleaming headquarters, bumper pro ts, fancy adverts, and thousands of employees, it is you ‚Äď the customer ‚Äď who holds the key to better banking.
Naked Banking is out on 5 October.