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The ratings economy is here –it’s time to get onboard with feedback

Authoritative and informative–based on a combination of academic research and observations of real-life managers.

Practical approach to performance management.

Learn how to develop a feedback culture in your business.

A new book challenging how we think about feedback.

Book Details

ISBN: 978-1-912555-09-3

FORMAT: 216x135mm

Bookbinding: Paperback

Number of pages: 240


Sergey Gorbatov and Angela Lane work and write about the complex science of human performance, while making it simple. Leveraging Fortune 500 experience gained across four continents, they equip leaders with practical tools for success.


People are an organization’s most important source of competitive advantage and feedback is the key to unleashing their full potential.FairTalkoffers leaders straight talk on how to open up communication on their teams, improving not only individual performance but creating a culture where feedback is an essential building block for success.

Ellyn Shook, Chief Leadership and Human Resources Officer, Accenture

As business challenges require ever more creative, adaptive and collaborative organizations, leadership effectiveness has become mission-critical. Actionable feedback is one of the most impactful levers leaders have to build a smarter, more agile workforce. Angela Lane and Sergey Gorbatov have brought together science, real examples and a step-by-step process for giving fair, focused and credible feedback. Fair Talk meets you as a leader where you are, allowing you to execute skilfully on the fundamental job of leadership: to maximize human potential.

Michael Chavez, CEO, Duke Corporate Education

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