Loading the content...
Navigation
Account

Reinventing Customer Engagement

‹Return to Previous Page
Description

Description

Reinventing Customer Engagement The winning business model for future banks and insurers.

An important book for anyone who works in the financial services industry – retail banks, investment banks, insurance.

Reveals the new business models that will be the foundation for growth for financial service companies.

Written by two industry-leading consultants and contains interviews with key practitioners.

BOOK DETAILS

Publisher: LID Publishing

ISBN: 978-1-907794-49-0

FORMAT: 203x203mm

Bookbinding: Paperback w/ flaps

Number of pages: 256 pp


AUTHOR

Roger Peverelli and Reggy de Feniks are experts on (digital) customer engagement strategies and renowned consultants, speakers and authors. Together they hold a 50-year track record in strategy and (digital) innovation, having worked for blue-chip financial institutions throughout Europe, the Americas and Asia. Their experience includes board and advisory positions at financial services startups, fintechs and fintech investors.

More Info

Additional information

Physical

Physical Copy

Digital

E-book

Related Products

Quick View

Adaptive Capacity (Second Edition)

In today's business world, change of many kinds - technological, economic, social and environmental - is outpacing the ability of organizations to predict it and manage it. As a result, the single most important capacity any company can develop is the power to adapt to change, and to do so rapidly, intelligently and effectively. In this new paperback edition of Adaptive Capacity, a business consultant and acclaimed professor offers a compelling analysis of the adaptive challenge. Through vivid examples involving organizations ranging from HP and Google to Telefonica and the US Marines, Eichholz provides a set of practical tools and ideas any leader can begin using immediately to succeed in a changing world.

Author: Juan Carlos Eichholz
 

Get the ebook:

 

Get the physical book:

£19.99 Add to basket
Quick View

Perform to win

This book explores and demonstrates the transformative learning experiences that organizations and their leaders can derive from the arts. It is through the arts that we have always explored our humanity: through dance and music; art and sculpture; theatre and poetry. The arts allow us to explore our own selves and our relationship to others and to the world around us. This central role of the arts is commonly accepted in everyday life, but the implications of this are not typically extended to the world of business.The authors argues strongly that, to the contrary, the methodologies and approaches that are fundamental to performing artists of all kinds can provide exactly the kind of inspirational, people-centred and performance-related techniques that are missing from much of the typically mechanistic, systems-based and process-driven training and development of managers and executives. Technical proficiency and expertise are not enough to deliver an award-winning result; what enables a truly outstanding performance is the elusive but entirely recognizable element of artistry – the spark that transforms a technically good performance into something extraordinary.
Author: Mark Powell and Jonathan Gifford
 

Get the ebook:

 

Get the physical book:

£12.99 Add to basket
Quick View

The Crisis Book

It seems every day we encounter a "crisis" or difficult issue of some sort that affects our work. Such difficulties can come from within work (eg, a difficult client or boss, missing a target or deadline, rejection of a proposal or plan, feeling undervalued) or outside of it (eg, personal issues such as family, relationships, debt, alcohol). All have the potential to trigger stress, anxiety...and lead to crisis mode. This practical book offers strategies and guidance to coping with and surviving a range of crisis moments and issues that affect our ability to perform at work. Written by expert coaches, the book helps anyone to develop a series of competencies in order to help us manage crisis points and improve our personal resilience.

Author: Rick Hughes, Andrew Kinder, Cary Cooper
 

Get the ebook:

 

Get the physical book:

£9.99 Add to basket
Quick View

The Business Bullshit Book

If you work in business, the chances are you have fallen under the poisonous spell of business bullshit and jargon. Very few of us seem able to avoid “reaching out”, or “walk the talk”, or “shifting paradigms”, or “think outside the box”. No longer solely the province of management consultants, investors and MBA types, business gobbledygook has mesmerized the rank and file around the globe.

Help is at hand with this The Business Bullshit Book, aptly described as “the world’s most comprehensive collection” of the top 2,000 business terms and jargon that have infected us all. Stay sane (and keep your colleagues and customers from suffocating you) from the business bullshit madness by having this dictionary by your side. Based on his wide and extensive experience with business bullshit, Kevin Duncan deciphers the terms and language of modern-day business speak.

Author: Kevin Duncan

 

Get the ebook:

APPLE   KINDLE    KOBO
 

Get the physical book:

£9.99 Add to basket
Quick View

The Feedback Book

Maintaining performance today is no longer simply about having an annual appraisal and telling employees “you must try harder”. Research demonstrates that regular discussions about performance and providing feedback to the people you manage is a more effective way to motivate them and keep them on track. Distilled into this single, handy-sized volume are 50 tips, advice and techniques to help any manager become quickly skilled at regularly discussing performance, setting goals and objectives and providing the necessary feedback to ensure individuals and teams thrive in the company. Structured into five key parts, each of the 50 concise chapters also contains a practical exercise to help the reader understand and implement the concepts and ideas of this book.

Author: Dawn Sillett
 

Get the ebook:

 

Get the physical book:

£9.99 Add to basket
Quick View

The Strategic’s Analysis Cycle: Handbook

This is an authoritative and practical guide to collecting, analysing and managing data, to enable managers and companies to develop successful business strategies. Data has become a dominant factor in today's business environment. This book, written by a leading practitioner, explains the underpinning nature of data for a company's business strategy. The book begins with data collection: getting data is no big deal; getting the right data to win in the market is. It moves on to data analysis: turning data into actionable intelligence is what drives and determines competitive advantage. And, finally, managing data: how to organise your data collection and analysis to create winning strategies. This is a definitive book about one of the most important topics in today's digital and data-driven economy. Author: Erik Elgersma 
 

Get the ebook:

 

Get the physical book:

£24.99 Add to basket
Quick View

The Launch Book

Whether we are exploring a new idea, new career, or new endeavour, we encounter self-doubt, fear of failure and risks. Drawing on behavioural economics, psychology, and self-leadership principles, these strategies/exercises will give you a jumpstart and position you for success immediately after launch. This book draws on Sanyin's experience in behavioural science and economics, interviews on innovation, and in mentoring entrepreneurs. It also draws on ideas such as turning failures into brilliant mistakes, and many more. Short, sharp, snappy and impactful. This book makes any launch achievable.

Author: Sanyin Siang
 

Get the ebook:

APPLE   KINDLE    KOBO
 

Get the physical book:

£9.99 Add to basket
Quick View

The Strategic’s Analysis Cycle Toolbook

This is an authoritative and practical guide to analysing business data, to enable managers and companies to develop successful business strategies. Data has become a dominant factor in today's business environment. This book, written by a leading practitioner, provides a series of tools and methods for analysing data and contributing to the success of the company. The main aim of data analysis is turning data into actionable intelligence that will drive and determine a company's competitive advantage. However, this does not happen by magic, rather it is through the rigorous application of appropriate tools. This book sets out 19 key tools for data analysis that have been tried and tested. Applying such tools will result in solid analyses of the business environment, that will contribute to better designed strategies and the company's strength in the marketplace.

Author: Erik Elgersma 
 

Get the ebook:

 

Get the physical book:

£19.99 Add to basket
Quick View

Iconic

This book is about icons – exceptional organizations (orchestras, restaurants, sports teams or companies) with an aspiration to make or do something special, and to go on doing so, year in, year out for decades. This is what gives these organizations their undeniably iconic status.
By selecting 14 iconic organizations (including ElBulli, McKinsey, Royal Concertgebouw Orchestra, Procter & Gamble, the All Blacks) and researching what characteristics make them different from others, the authors discovered a “competency spiral” which these organizations exhibit in their success. Attracting and retaining the right people; forging individuals into a team; and achieving outstanding results, time after time, through continuous improvement and adjustment – these are the key competencies required to achieve iconic status.
Author: Xavier Bekaert, Gillis Jonk, Jan Raes & Phebo Wibbens
 

Get the ebook:

 

Get the physical book:

£19.99 Add to basket
Back to top