Reinventing Customer Engagement
Category: Sales.£19.99
Digital transformation is at the top of the agenda at banks and insurers across the globe. And operational excellence and cost efficiency are the key themes moving traditional banking and insurance to the digital world: digitalizing processes and optimizing operations. Cost reduction is absolutely necessary, no doubt about that. But many banks and insurers see the digitalization of processes as the end results, when all these efforts are really just bringing the basics up to date. What they do is restore the past; they are not creating the future.
The financial services industry is in a new phase. Banks and insurers have to operate much closer to the market. Digital technologies and changing customer behavior are changing the fundamentals of the industry; too fundamental to be solved by cost focus alone.
In Reinventing Customer Engagement, bestselling authors Roger Peverelli and Reggy de Feniks introduce a practical set of guiding principles to help bankers and insurers make the next leap and close the gap between “digital transformation to restore the past” and “digital transformation to create a future”:
Author: Roger Peverelli and Reggy de Feniks
Book Details
Publisher: LID Publishing
ISBN: 978-1-907794-49-0
FORMAT: 203x203mm
Bookbinding: Paperback w/ flaps
Number of pages: 256 pp
Description
More Info
Description
Reinventing Customer Engagement The winning business model for future banks and insurers
● An important book for anyone who works in the financial services industry – retail banks, investment banks, insurance.
● Reveals the new business models that will be the foundation for growth for financial service companies.
● Written by two industry-leading consultants and contains interviews with key practitioners.
AUTHOR
Roger Peverelli and Reggy de Feniks are experts on (digital) customer engagement strategies and renowned consultants, speakers and authors. Together they hold a 50-year track record in strategy and (digital) innovation, having worked for blue-chip financial institutions throughout Europe, the Americas and Asia. Their experience includes board and advisory positions at financial services startups, fintechs and fintech investors.
Additional information
| Physical | Physical Copy |
|---|---|
| Digital | E-book |
Related Products
Quick View
Buy Low, Sell High
Financial (or business) acumen is essential for all managers and owners of businesses if they are to truly understand how to make them successful. Yet, for general (non-financial) managers and owners, business finance is often perceived to be "difficult" and/or plain boring. This book, written by an experienced and popular teacher of finance to thousands of non-financial managers, explains in very simple but engaging terms what are the goals of a business, how it is set up to make money, what are the key measures of this financial health, and what are the key factors affecting those measures. Concise and designed for great accessibility, this is the dream-book for all those non-financial managers and owners who want a quick and motivating read on finance in order to obtain that necessary business acumen.
Author: Phil Young
Publisher: LID Publishing
ISBN: 978-0-9969433-7-6
FORMAT: 180x120
Bookbinding: Paperback
Number of pages: 184pp
£9.99
Add to basket
Quick View
The Excellence Book
We can all be better in every aspect of our lives. Kevin Duncan (author of the bestselling The Diagrams Book and The Ideas Book) draws together 50 ingenious thoughts and inspirations to improve your attitude, your approach to life and work, the questions you ask, the decisions you make, and even your timing in the things that you do. We are the owners of our success, and the main source of that success is excellence. Practical and highly accessible, this is a life-affirming handbook to help you be the best you can be - whoever and wherever you are.
Author: Kevin Duncan
Publisher: LID Publishing
ISBN: 978-1-911498-51-3
FORMAT: 180x120 mm
Bookbinding: Hardback
Number of pages: 128pp
£9.99
Add to basket
Quick View
The Salesperson’s Secret Code
What makes a great salesperson? What beliefs, attitudes and behaviors are linked to being a top performing salesperson? What impact does culture, industry and sales context have? And does a formal sales methodology or process make a difference? This book is for any sales professional, or indeed anyone involved in the sales process of their company, who wants to learn the secrets of successful selling. Based on interviews and analyses (qualitative and quantitative) of 1000 of the world's leading salespeople, across a mix of industries, cultures and context, the authors present the most rigorous evaluation of how salespeople behave and how they are driven. In doing so, they reveal the secret code behind consistent and high-level success in sales. The authors of The Salesperson s Secret Code combine hard data with intelligent insight to show, with verve and skill, how the world s best salespeople continue to thrive in uncertain times and how others can learn from their success. Sales is now an integral part of every role, making this an essential read for all business professionals. Daniel Pink, author of Drive and To Sell is Human This is a practical manual for anyone who wants to be better at selling. It is full of useful tips and wise advice from experts who really understand their craft. If you want to close more deals, then this is the book to help you win. Luke Johnson, Chairman of Risk Capital Partners, former Chairman of Channel 4 Television, and The Sunday Times columnist The Salespersons Secret Code uses great research to tap into what makes the best sales people tick. Simple, easy to understand and filled with insight. It should be a must read for all those who want to be successful in sales and all those who want to recruit the best sales people. Chris Newitt, Global Sales Director, Jaguar Land Rover
Author: Ian Mills, Mark Ridley, Ben Laker, Tim Chapman
Publisher: LID Publishing
ISBN:978-1-911498-00-1
FORMAT: 198x129 mm
Bookbinding: Hardback
Number of pages: 292 pp
£14.99
Add to basket
Quick View
Buy Low, Sell High E-book
Financial (or business) acumen is essential for all managers and owners of businesses if they are to truly understand how to make them successful. Yet, for general (non-financial) managers and owners, business finance is often perceived to be "difficult" and/or plain boring. This book, written by an experienced and popular teacher of finance to thousands of non-financial managers, explains in very simple but engaging terms what are the goals of a business, how it is set up to make money, what are the key measures of this financial health, and what are the key factors affecting those measures. Concise and designed for great accessibility, this is the dream-book for all those non-financial managers and owners who want a quick and motivating read on finance in order to obtain that necessary business acumen.
Author: Phil Young
Publisher: LID Publishing
ISBN: 978-0-9969433-7-6
Number of pages: 184pp
£9.99
Add to basket
Quick View
Machiavellian Intelligence
The best way to secure yourself against being 'let go' in the modern economy is to rise to a level within the corporation where you are making the strategic decisions, not bearing the brunt of their consequences. It may be tough at the top, but it's dangerous in the middle -- and the rewards at the top are far greater. Machiavellian Intelligence argues that many intelligent and hard-working professionals with good leadership skills fail to maximize their career potential because of a number of instinctive 'good' habits - things that make them highly effective executives, well-liked and respected by their colleagues, but which are not best designed to take them to the very top of their chosen career.
Author: Jonathan Gifford, Mark Powell
Publisher: LID Publishing
ISBN: 978-1-911498-50-6
FORMAT: 198 x 129mm
Bookbinding: Paperback
Number of pages: 192pp
£9.99
Add to basket
Quick View
The Engagement Revolution
Business, Coaching, Creativity, Current Affairs, Economy, Human Resources, Innovation, Leadership, Management, Matt Stephens, Sales, Well-being
How engaged are your employees, really? Companies talk about ‘employee engagement’ and they accept its importance, yet strangely, they adopt out-dated methods when analysing and measuring this engagement.
A leading engagement expert offers a new framework for taking the genuine pulse of a company – so that leaders and management can truly understand how their people are feeling and know what actions to take that result in better performance. Based on making results instantly and transparently available, and then determining with employees the real factors that lie within their feelings, managers can more easily assess the way they need to approach an issue. If, as the cliché goes, ‘people are a company’s greatest asset’, then ensuring their close engagement is essential for any company. This book argues powerfully for a radical new approach to employee engagement, based on understanding the minds and emotions of the people who work in organizations.
Author: Matt Stephens
£12.99
Add to basket