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Reinventing Customer Engagement

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Description

Description

Reinventing Customer Engagement The winning business model for future banks and insurers.

An important book for anyone who works in the financial services industry – retail banks, investment banks, insurance.

Reveals the new business models that will be the foundation for growth for financial service companies.

Written by two industry-leading consultants and contains interviews with key practitioners.

BOOK DETAILS

Publisher: LID Publishing

ISBN: 978-1-907794-49-0

FORMAT: 203x203mm

Bookbinding: Paperback w/ flaps

Number of pages: 256 pp


AUTHOR

Roger Peverelli and Reggy de Feniks are experts on (digital) customer engagement strategies and renowned consultants, speakers and authors. Together they hold a 50-year track record in strategy and (digital) innovation, having worked for blue-chip financial institutions throughout Europe, the Americas and Asia. Their experience includes board and advisory positions at financial services startups, fintechs and fintech investors.

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