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The 31 Practices

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Description

Description

How companies can improve customer service and enhance brand loyalty through their employees.

● New thinking on customer service based on principles from psychology, sociology, philosophy and neuroscience.

● Tried and tested approach worldwide, including the acclaimed Ritz Carlton hotel chain.

● Aimed at managers, executives, HR professionals who are seeking a better connection between their company and customers.

● New paperback edition of an increasingly influential book in HR and management.


AUTHOR

Alan Williams is the Managing Director of Servicebrand Global, a consultancy that specialises in customer service. Alison Whybrow is an award-winning Chartered and Registered Psychologist.

More Info

Additional information

Physical

Physical Copy

Digital

E-book

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