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Description
How companies can improve customer service and enhance brand loyalty through their employees.
● New thinking on customer service based on principles from psychology, sociology, philosophy and neuroscience.
● Tried and tested approach worldwide, including the acclaimed Ritz Carlton hotel chain.
● Aimed at managers, executives, HR professionals who are seeking a better connection between their company and customers.
● New paperback edition of an increasingly influential book in HR and management.
AUTHOR
Alan Williams is the Managing Director of Servicebrand Global, a consultancy that specialises in customer service. Alison Whybrow is an award-winning Chartered and Registered Psychologist.
Additional information
| Physical | Physical Copy |
|---|---|
| Digital | E-book |
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