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The Cult of Service Excellence

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Description

Description

The essential guide to achieving devout and loyal customers.

In today’s highly competitive economy, organizations need to focus on being customer-driven.

Based on the author’s extensive experience, the book explains how to build a customer-driven culture.

Insightful analyses on what makes customer-driven organizations really tick.

Author is an excellent self-promoter – extensive coverage in business media and social platforms.

BOOK DETAILS

Publisher: LID Publishing

ISBN: 978-1-910649-54-1

FORMAT: 216 x 138mm

Bookbinding: Paperback

Number of pages: 224p


AUTHOR

Oke Eleazu, is the Managing Director of the consulting company, Think Outside In. Oke has held several senior roles in major organizations all centered on improving the experience of customers, most recently as Director of Customer Service Strategy for Sainsbury’s.

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