The essential guide to achieving devout and loyal customers.
● In today’s highly competitive economy, organizations need to focus on being customer-driven.
● Based on the author’s extensive experience, the book explains how to build a customer-driven culture.
● Insightful analyses on what makes customer-driven organizations really tick.
● Author is an excellent self-promoter – extensive coverage in business media and social platforms.
- Publisher: LID Publishing
- ISBN: 978-1-910649-54-1
- FORMAT: 216 x 138mm
- Bookbinding: Paperback
Oke Eleazu, is the Managing Director of the consulting company, Think Outside In. Oke has held several senior roles in major organizations all centered on improving the experience of customers, most recently as Director of Customer Service Strategy for Sainsbury’s.
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A book written by a leader for professionals who struggle with sleep. Giles Watkins, the author, explores this problem through his own sleep struggles and provides guidance for readers using techniques and personal tips that transformed his life and helped him to sleep better. Along the way he explains the importance and function of sleep and how a lack of sleep typically effects professionals. The book also examines how organizations can promote better sleep.
As challenges with sleep for professionals reach epidemic proportions in the 21stcentury, this book provides an invaluable guide for those in positions of responsibility and encourages employee wellbeing in organisations.
Author: Matt Stephens
Both enlightening and entertaining, Dr Max Mckeown delivers concise advice on how to move from original insights to new ideas, and from new ideas to valuable real-world innovation.You’ll learn how to increase creativity, understand the psychology of thinking differently, encourage collaboration, co-create with customers, overcome indifference, create an idea-hungry culture, rid yourself of creativity zombies and get to innovation paradise.
Drawing on over 30 years of the author's research and experience, this honest, straight-to-the-point playbook can be dipped into or read cover to cover, giving you important reminders and guidance in how to make new ideas useful. Are you ready to change the world?
Author: Max Mckeown
|What makes a great leader? What beliefs, attitudes and behaviours are linked to being a top performing and influential leader, especially in these uncertain times? What impact does culture, industry and business context have? And do formal training and education make a difference? This book is for any business manager or executive, or indeed anyone involved in leading a team in their company, who wants to learn the secrets of successful leadership. Based on interviews and analysis (qualitative and quantitative) with some of the world’s best performing leaders, across a mix of industries, cultures and context, the authors present a rigorous evaluation of how leaders behave and how they are driven. In doing so, they reveal the secret code behind consistent and high-level success in leadership and management.|