The world is exhibiting the urgent need for sustainable change. In his first book, Curt Blattner introduces a new approach fit for the modern workforce which encourages sustainable interactive leadership – placing the dialogue between leaders and teams at the centre of development. Based on his experiences in leading positions of the international retail giant, Nestlé, Blattner shares his stories and the model used to support the globally successful coffee retailer. Blattner draws influence from the Swiss direct democratic governance and non-hierarchical politics and applies them to leadership to sustainably create high-performing teams for the future.
The Heartbeat of Excellence offers a detailed alternative to changing culture for anybody to understand and follow fostering a human process with Emerging Change, creating high performing human relations, and consequently installing change sustainably, the Swiss Way.
Create sustainable high performing teams the Swiss way
Insightful lessons from the interface of retail – The Heartbeat of Excellence introduces a new leadership model fit for the modern workforce.
For leaders, teams and consultants, globally, who want to bring coherence and cooperation to their business.
The generation entering the workplace today are looking for freedom and autonomy – this new model helps create those environments.
Curt is a seasoned consultant with expansive international business experience in some of the world’s largest retail companies.
Publisher: LID Publishing
FORMAT: 216 x 138mm
Bookbinding: Paperback w/flaps
Number of pages: 180
Curt Blattner is Co-Founder of the Institute of Emerging Change consultancy. Curt has had an extensive career at Nestlé including the construction and leadership of a global group of internal consultants for continuous improvement. Curt has Canadian and Swiss citizenship and grew up in Australia and Switzerland. He holds a degree in Agricultural Engineering from the Swiss Federal Institute of Technology.
The Heartbeat of Excellence brings to mind the phrase, ‘Culture eats strategy for breakfast.’ Curt’s book is concerned with putting people first in change processes and workplace structures. This is a timely read with an unexpected Swiss twist.
Alois Zwinggi, Member of the Managing Board, World Economic Forum
Success remains, in many areas, essentially a result of functioning human relationships, despite tremendous progress in technology. The foundations of such effective working relations are respect, tolerance and appreciation of diversity. Curt always highlighted the importance of such interpersonal relations during his personal life.
Stefan Palzer, Executive Vice Precident and Chief Technology Officer, Nestle S.A.
In a quest to maintain market position and improve profits in today’s fast-paced, competitive market place, organizations need to become more and more customer driven. A customer-driven organization maintains a base of loyal customers by recognizing that customer service and product quality are fundamental to maintaining a competitive advantage. These organizations have incredibly strong, inspirational and charismatic leaders with strong culture and behavioural norms or even rules that guide everyone how to function within the organization. They think that their way is the only way!
This book explains how the environment and culture created in some of the world’s greatest customer-focused companies resembles the mindset created by a cult. It is by understanding the “anatomy” of such companies that we, too, can embark upon a journey of customer excellence within our companies.
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China’s economic rise and influence has been one of the most significant developments in the global economy of recent times.
A driving force behind this expansion has been the private entrepreneurs and companies of China, some of which have literally redefined the economic and business landscape, both inside and outside of China.Ren Zhengfei is one such entrepreneur, who has become one of China’s most revered and inspiring business leaders. His company Huawei Technologies, which was founded in 1987, is today a world-leading supplier of telecommunications equipment and mobile phones that employs over 150,000 people around the world. Low profile and known for his down-to-earth nature, Ren
is hugely popular in China. This book tells the story of how he turned Huawei into one of the world’s most recognized business brands and the much admired management philosophy behind
The future of business will be all about “business as unusual”. The rising wave of new technology in particular will mean companies and individuals will experience change at a rate and scale that will surprise many. In this book, a leading futurist and consultant provides a unique perspective for understanding and managing such change.
Hyttffors draws from the idea of yogic philosophy and the concept of mind mastery to help managers address the future of rapid change. He weaves together cutting edge technology with ancient Indian philosophy to increase business leaders’ understanding of how everything is becoming interconnected, and how current problems on a macro level and disruptive technologies (as solutions) will change the world. Moreover, he argues that successful management of change can be achieved by managers through a deeper understanding of human emotions.
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Founded in 1998 as an online magneto-optical store, the company evolved into selling books, CDs, videos and consumer electronics online on an enormous scale. In 2014, Asia’s largest Internet company, Tencent, acquired a 20% stake in JD.com, which made the company the No.2 online retailer in China, and thus triggering a fierce battle with Alibaba for dominance in the China market. The story of JD.com’s growth, and the strategies and philosophy of its charismatic founder, is featured in this fascinating book.
In this counter-intuitive book for managers, the author argues that no one is perfect and that success as a leader is not about being perfect and always doing the right thing; it is about accepting your own humanity and adopting a number of down-to-earth attitudes and values. That’s when we achieve true (adequate) success.
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This is an authoritative and practical guide to collecting, analysing and managing data, to enable managers and companies to develop successful business strategies. Data has become a dominant factor in today's business environment. This book, written by a leading practitioner, explains the underpinning nature of data for a company's business strategy. The book begins with data collection: getting data is no big deal; getting the right data to win in the market is. It moves on to data analysis: turning data into actionable intelligence is what drives and determines competitive advantage. And, finally, managing data: how to organise your data collection and analysis to create winning strategies. This is a definitive book about one of the most important topics in today's digital and data-driven economy.
Author: Erik Elgersma
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