If you are a manager or leader, or are buying for one this Christmas, look no further than our top picks for their stockings this year.
In today’s digital age where we are bombarded with more information than ever before, the power to influence has never been more important. Whatever walk of life, you will need to draw on your influencing skills to get people to agree with your point of view. The Influence Book is an inspiring and engaging handbook packed with expert advice, practical tools, and exercises to help you become a master of influence. This book will help you develop your emotional intelligence so you can become a highly skilled influencer in all areas of your life – whether you’re influencing customers, colleagues, family, or friends.
A powerful tool for anyone in employment, no matter what their field, The Recognition Book examines the traits, behaviors, and skills fundamental to doing an excellent job an demonstrates how to shine in today’s competitive corporate world. Packed with case studies, practical tools, techniques, hint and tips, the book is a useful reference guide for all.
This unique and engaging book is essential reading for anyone wanting to stand out from the crowd and become the model employee. Whether you work for a multi-national or small business, whether you have just started your career or you’re a seasoned executive, this guide will help you develop and hone all the attributes that make you invaluable to your employer.
Change is everywhere – in society, politics, business – and it is turbulent. Existing structures are being dismantled and new ways of competing (and collaborating) are being formed. The only option is to be adaptive and to create the best from what is possible
Every company has its own values and brand which it wants its customers and clients to engage with and develop loyalty to. At the same time, research shows that 70% of customers’ brand perception is determined by their experience with the company’s employees. Moreover, 41% of customers are loyal because of good employee attitude.
This book shows how companies can translate their values and brand into the daily practices and behaviour of their employees, especially those who must deal directly with customers. Drawing its principles from psychology, sociology, philosophy, neuroscience and leadership, the 31 Practices method has been successfully adopted by large and small companies around the world, and has been responsible for significantly enhancing customer satisfaction and loyalty.
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