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Wake Up & Smell the Coffee
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Customer Centricity
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Target
Target presents a unique approach to business and life, taking inspiration from the wisdom of the ancient Japanese martial art of archery - Kyudo. Kyudo has a particular teaching: Right shooting always results in a hit . This means that you shouldn t worry about simply hitting the target; instead, you should calmly focus your energy and willpower on proper mindset and form. In doing so, this right-minded shooting will naturally result in a hit. In the business world, we are all under the pressure of hitting sales targets, improving profit margins, increasing efficiency and maintaining relationships. The philosophy of Kyudo gives new perspectives and solutions to the struggles and opportunities that anyone may encounter in their business and career. Target stands as a relevant guide to our modern times. The Kyudo aphorisms have been passed from Japanese masters directly to the author, and have been put into practice for professional and personal situations.
Author: Jérôme ChouchanGet the ebook:
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The Impact Book
The best leaders and managers create change. They are able to create a vision, communicate an idea and, in particular, encourage action from others. What is it about these leaders and managers that makes others want to follow, engage and to act?
The term ͚impact͛ describes the effect we have on those around us. Having impact expresses the collective impression left by our visual appearance, our presence, the way we connect with others and the lasting effect we have on people when we have left the room. This book provides 50 short but powerful ways to raise your impact level in business. Taken together, it forms a code to enable you to create response in others and to ensure that every encounter (within your company and outside of it) has the potential to bring something to you, whether that be financially, professionally or personally.
Author: Simon TylerGet the ebook:
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The Elemental Workplace
You may well be reading this at work. Look around you I am sure you will agree your workplace could be significantly better. Do you tolerate a mediocre, uninspiring and dysfunctional environment, because that s the way it s always been? It doesn t have to be. Everyone deserves a fantastic workplace a positive environment in which to live, learn, grow, share and contribute. Yet it need not be difficult to create if you follow this simple and intuitive framework. An Elemental Workplace is a standard that everyone can attain, not an elite pipedream for the privileged few.
This book is intended for all, whether managing a property portfolio or a project, managing people, owning or running a business, or just taking an interest in the workplace to which they are treated, or subject and want to get something done about it. Free of corporate bullsh*t, buzzwords and excuses for inaction, it offers a practical and accessible approach that will stand the test of time. It is sharp, funny, and gets to the point... your workplace can be fantastic.
Author: Neil UsherGet the ebook:
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The Responsive Leader
The world is changing. The world has changed already. But have you changed with it? The change in technology in the last century has driven a massive development in organizations and in society. The so-called Fourth Industrial Revolution demands new approaches to leaders and to leadership. A paradigm shift is emerging, putting engagement, relations, inclusion, freedom, and engagement in the centre; both towards employees and customers. We need to be responsive in order to be relevant to employees and to customers, and in order to adapt to a changing world. We need to be The Responsive Leader. Erik Ostergaard introduces a proven model for engaging in the transformation, covering: purpose and direction, innovation, culture, organizing, and leadership.
Author: Erik Korsvik OstergaardGet the ebook:
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Natuzzi: The Italian Harmony Maker
The book is about the history of Natuzzi, Italy's largest furniture house. Founded back in 1959 by Pasquale Natuzzi - current Chairman and Chief Executive Officer - in a small village in the South of Italy, Natuzzi is today among the largest players in its sector, with seven manufacturing plants, twelve commercial offices and more than 1200 points of sale worldwide. This book tracks the history of the company, using stories and anecdotes collected through interviews and reading the house organ magazine and the press releases since 1990. The beauty of the company's history lies in putting its social ethical mission at its heart since the beginning while still adopting industrial techniques.
Author: Luca CondostaGet the ebook:
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Not Doing
So many people today are struggling with the increasing pace of change and the constant and excessive busyness that comes with it. Many feel stretched, overwhelmed and exhausted, besieged by the demands of complex projects and workplaces. They are engaged in a kind of "doing" that is more effort and struggle, rather than a "doing" that comes from a place of presence, openness and aliveness. This is not only ineffective and unsustainable, but ultimately ends in stress, anxiety and burnout. This book, by the authors of the award-winning Not Knowing (Best Management Book of the Year), explores the limits and dangers of "doing"; how do they play out in our lives and workplaces; what is driving, or contributing, to our excessive activity; and what would a different kind of "doing" look like, that is less about control and struggle and more about well-being, harmony and creativity.
Author: Steven D͛Souza & Diana RennerGet the ebook:
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The Haier Model
Since its origins in the 1920s as a refrigerator factory in Qingdao supplying the Chinese market, Haier has risen to become a major multinational company, overtaking the likes of Whirlpool and LG, to become the world’s leading manufacturer of household appliances today, with revenues of $30 billion. How did Haier achieve this amazing feat?
This book examines Haier’s organizational transformation, which can be traced back to 1984 when Zhang Ruimin (Haier’s current CEO) joined the company, and which became the essence of Haier’s sustained competitive advantage. In particular, it looks at the ͞RDHY Win-Win Model of Employee-Customer Integration͟, the latest management practice in Haier, which has had a profound effect on the company’s performance, and which has captured the attention of academics and managers around the world.
Author: Cao YangfengGet the ebook:
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Seeing Around Corners
Analytics has become a key driver of competitive advantage for organizations, underpinning new waves of productivity, growth, innovation and customer insights. As the availability of data increases, it becomes ever more important that decision makers across companies can fully exploit the potential of analytics to provide effective insights. By expertly linking data and decision making, the author presents a new paradigm which will forge the way into helping develop products and services that cam positively contribute to society. Graham draws on his unique background in military intelligence, strategy consulting and analytics. Presenting research, personal experiences and case studies, in an engaging and practical format.
Author: Graham HoggGet the ebook:
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Machiavellian Intelligence
The best way to secure yourself against being 'let go' in the modern economy is to rise to a level within the corporation where you are making the strategic decisions, not bearing the brunt of their consequences. It may be tough at the top, but it's dangerous in the middle -- and the rewards at the top are far greater. Machiavellian Intelligence argues that many intelligent and hard-working professionals with good leadership skills fail to maximize their career potential because of a number of instinctive 'good' habits - things that make them highly effective executives, well-liked and respected by their colleagues, but which are not best designed to take them to the very top of their chosen career.
Author: Jonathan Gifford, Mark PowellGet the ebook:
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Buy Low, Sell High
Financial (or business) acumen is essential for all managers and owners of businesses if they are to truly understand how to make them successful. Yet, for general (non-financial) managers and owners, business finance is often perceived to be "difficult" and/or plain boring. This book, written by an experienced and popular teacher of finance to thousands of non-financial managers, explains in very simple but engaging terms what are the goals of a business, how it is set up to make money, what are the key measures of this financial health, and what are the key factors affecting those measures. Concise and designed for great accessibility, this is the dream-book for all those non-financial managers and owners who want a quick and motivating read on finance in order to obtain that necessary business acumen.
Author: Phil Young