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Reinventing Customer Engagement
Digital transformation is at the top of the agenda at banks and insurers across the globe. And operational excellence and cost efficiency are the key themes moving traditional banking and insurance to the digital world: digitalizing processes and optimizing operations. Cost reduction is absolutely necessary, no doubt about that. But many banks and insurers see the digitalization of processes as the end results, when all these efforts are really just bringing the basics up to date. What they do is restore the past; they are not creating the future.
The financial services industry is in a new phase. Banks and insurers have to operate much closer to the market. Digital technologies and changing customer behavior are changing the fundamentals of the industry; too fundamental to be solved by cost focus alone.
In Reinventing Customer Engagement, bestselling authors Roger Peverelli and Reggy de Feniks introduce a practical set of guiding principles to help bankers and insurers make the next leap and close the gap between “digital transformation to restore the past” and “digital transformation to create a future”:
Author: Roger Peverelli and Reggy de FeniksGet the ebook:
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The Keep It Simple Book
Leading business coach Simon Tyler has spent many years successfully helping hundreds of individuals to overcome the complexity of their business and personal lives, and instead, focus on what is essential and productive. This compact book contains 50 practical tips and techniques to inspire and provoke you to review your life, change old habits and enhance your life by "keeping it simple". Each tip also contains a lesson or exercise that will challenge consensus thinking, break through barriers and redefine connections through the power of attitude. This is a book that will simplify your life and help you achieve your goals.
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Management Design
Management in turbulent times needs greater vision and foresight. This book offers an exciting visual-thinking approach to help managers, leaders and entrepreneurs think through their options and find a way that best meets the needs of their businesses, that supports their talent to perform at their peak, and simultaneously builds the capabilities to cope with turbulent times. The author presents management as a system or a model through a combination of graphics, diagrams and text.
Management models are immensely valuable and will enable managers to more easily think, make decisions, behave and act in line with the company's overall strategy and objectives. Moreover, when management models are articulated and shared, it can save time, focus attention and release productive energy. This book essentially helps managers to gain a better perspective of their businesses and key activities. It becomes a valuable tool for managing companies and people in these ever-changing and turbulent times.
Author: Lukas MichelGet the ebook:
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Super Structured
“Information overload”, “too much going on”, “full email inbox”, “too much on your plate”, “heavy workload”, “ASAP”, “piles that keep growing”, it has to get better soon… Yes, there are many ways to describe the chaotic life many of us lead at work. But, if we create a better structure at work, we will have more time for what matters most to us and to our business. Super Structured is based on a highly successful training program and is for anyone who wants to create a workday that runs smoother and with greater ease. In short chapters with useful advice and tips mixed with practical exercises, David Stiernholm teaches you how you can work in a more structured way through “organization”, “automation” and “focus”. The book gives you the tools, mindset, methods and routines that will make you more efficient, more flexible and actually happier.
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Rethinking Luxury
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My 31 Practices
Do you want a life with a clear purpose? Do you want to be happy and less stressed? Do you want to be the best you can be? For most of us, Yes is an easy answer, but to do this is more of a challenge. This book provides a powerful and personal framework to help you find your own superhero and to be the best version of yourself.
It all starts with your core personal values, giving a foundation for the way you want to behave. Values are like a moral compass, guiding us when we face choice and uncertainty. When our behaviour is not aligned with our values, we feel stressed. But when our hearts, minds and bodies are aligned, then we find great personal power. Part workbook, part guidebook, My 31 Practices will help you to identify the right values for your life and then translate them into day-to-day behaviour. Author: Alan Williams & Steve PayneGet the ebook:
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The Feedback Book
Maintaining performance today is no longer simply about having an annual appraisal and telling employees “you must try harder”. Research demonstrates that regular discussions about performance and providing feedback to the people you manage is a more effective way to motivate them and keep them on track. Distilled into this single, handy-sized volume are 50 tips, advice and techniques to help any manager become quickly skilled at regularly discussing performance, setting goals and objectives and providing the necessary feedback to ensure individuals and teams thrive in the company. Structured into five key parts, each of the 50 concise chapters also contains a practical exercise to help the reader understand and implement the concepts and ideas of this book.
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Executive Function
Author: Keiron Sparrowhawk
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Be
Author: Bahriye Goren-Gulek
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The Business Bullshit Book
If you work in business, the chances are you have fallen under the poisonous spell of business bullshit and jargon. Very few of us seem able to avoid “reaching out”, or “walk the talk”, or “shifting paradigms”, or “think outside the box”. No longer solely the province of management consultants, investors and MBA types, business gobbledygook has mesmerized the rank and file around the globe.
Help is at hand with this The Business Bullshit Book, aptly described as “the world’s most comprehensive collection” of the top 2,000 business terms and jargon that have infected us all. Stay sane (and keep your colleagues and customers from suffocating you) from the business bullshit madness by having this dictionary by your side. Based on his wide and extensive experience with business bullshit, Kevin Duncan deciphers the terms and language of modern-day business speak.
Author: Kevin Duncan
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Yoga for Leaders
Author: Stefan Hyttffors