The 31 Practices: Release the Power of your Organization’s Values Every Day by Alan Williams and. Dr. Alison Whybrow is available at LID Publishing now. The book is in line with World Values Day which is 18th October 2018.
World Values Day is today, 18 October 2018! It’s an opportunity to think about what we value as individuals and how to do better and be better, putting our values into action in our communities.
Values act as guiding principles – as a behavioral and decision-making compass. Our core values are traits or qualities that represent deeply held beliefs. They reflect what is important to us, and what motivates us. In an organization, values define what it stands for and how it is seen and experienced by all stakeholders (customers, employees, suppliers, etc). For individuals, as well as organizations, values describe what is fundamentally important and meaningful to us and directly relate to sense of purpose and to our needs to survive and thrive.
31Practices® is an award-winning tool which helps organizations to translate their stated values into the practical day to day behavior of employees. 31Practices® – helps organizations:
- Attract and retain the very best talent
- Increase employee engagement and discretionary effort
- Make organizational values real to their employees in a very practical way
- Improve customer satisfaction
In their new book, The 31 Practices: Release the power of your organization’s values every day, Alan Williams and Dr. Alison Whybrow, uses the 31Practices methodology to show how an organization’s values and brand can be translated into the daily practices and behavior of their employees, drawing a golden thread from the boardroom to the front-line customer experience. Using practices and principles from psychology, philosophy, neuroscience, leadership, and business to significantly enhance customer and employee satisfaction and loyalty.
Enter their competition
In celebration of World Values Day 2018 and The 31 Practices book launch, SERVICEBRAND GLOBAL is offering World Values Day supporters the chance to win a free 31Practices® project * including co-creation workshops, the creation of the draft 31Practices, guidance with the implementation and one year of support.
How do I enter the competition?
To enter the competition, please answer the questions about why you’d like to win the 31Practices® project for your organisation, here: http://servicebrandglobal.com/competition/
* Competition closes at 5pm on Friday 30th November 2018.
To learn more about World Values Day and to get involved, please visit:
Richard Barrett wrote the foreword which gives an insight into the book and its concept. He is the Chairman and Founder of Barrett Values Centre in London and Author of The Values-driven Organization: Unleashing Human and Potential for Performance and Profit.
Neuroscience is telling us that when things are not working as well as they could in your life, focusing on what is not working just makes it worse. you have to create a new series of synapses in your brain about what it is you want to happen. This is what 31Practices does: but at an organizational level. The framework that Alan and Alison have put together provides a way of creating a new series of synapses in the collective consciousness of the members of an organization so they embrace a new way of being and behaving. 31Practices provides a way of bonding people together to achieve a common purpose by aligning their values. In doing so, 31Practices creates internal cohesion. In turn, internal cohesion builds trust: trust increases efficiency and reduces costs, thereby increasing performance.
What are other people saying about 31 Practices?
The 31 Practices is a rare combination of complex conceptual thinking, practical operational examples, robust academic and an easy read for time-strapped executives.” Review in HR Grapevine by Jacqueline Moyse, Head of Organization Development, Mandarin Oriental Hotel Group
This is an important book for anyone who believes in values-based leadership. In the NHS, it is our values that bind us together. Their power will help see us through the tyoughest times insce the creation of the NHS. This book holds the lessons taht may just help us succeed.” Rob Webster, Chief Executive, NHS Foundation Trust
About the authors
Alan Williams & Alison Whybrow
Alan Williams is the Managing Director of Servicebrand Global, a consultancy that specializes in customer service. Alison Whybrow is an award-winning Chartered and Registered Psychologist.
The 31 Practices is available to buy here.
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