Loading the content...
Navigation
Account
Search
Cart 0 items for £0.00
LID Publishing

The Reputation Book

‹Return to Previous Page
Bug Fix

Product Information

Category:

£9.99

We are witnessing the new age of empowered customers, armed with online reviews, five-star ratings and social media, never has it been more important to manage your reputation and referrals. This book is for anyone who wants to systematically build their reputation and increase their referral sales whilst delivering a consistent and continually improving customer experience. Put together in a simple, clear, no nonsense way, with step by step instructions on what to do along the journey. The information is based on over 10 years coaching, advisory and training experience in the area of feedback, customer experience and referrals, and all the advice is underpinned by real life experience and examples …and continued doses of common sense!

Author: Guy Arnold & Russell Wood

 

Get the ebook:

 

Get the physical book:

Description

Description

How to increase your company’s chances of success in the future.

A highly original and significant perspective on why some companies are more successful than most.

The approach is based on the authors’deep work with some of the world’s leading companies.

A contrarian approach that goes against the grain of much of today’s current management thinking.

An important management book for all business executives, especially in today’s intensely competitive and changing business environment.

BOOK DETAILS

Publisher: LID Publishing

ISBN:978-1-911498-40-7

FORMAT: 180x120mm

Bookbinding: Hardback

Number of pages: 128 pp

AUTHORS

Guy is the published author of Great or Poor, and Sales through Service. He works with Business Advice Organisations, offering simple and hugely powerful guidance as well as referrals and reputation sales.

 

 

 

 

Russell is a professional trainer and business advisor for SME, national, FTSE 100 and private companies working in B2C and B2B environments.

REVIEWS

This book is refreshingly jargon free, and it has given me a new approach as to how to build on reputation and gain referral-based business.

Rolf Nielsen, Director, Nielsen Business Services

If you adopt only 10% of this book’s message, you will increase your shareholder value by 100%.

Robert Warner, Portfolio FD, The FD Centre

If you want to build business through reputation and referrals, look no further: this book sets out the clear principles that you need to comply with, and gives you the tools you need to apply them to your organisation.

Colin Mills, Founder and Chairman, The FD Centre

More Info

Additional information

Physical

Physical Copy
Digital

E-book

Related Products

Quick View

The Success Book

,
Success is often measured by financial successes and business acheivements. The intention of this book is to help entrepreneurs, leaders and individuals to reflect and re-evaluate their current level of success, to see whether it is serving them or the people around them. Where their notions of what it is to be successful have come from, and whether they now feel appropriate to them.Authentic Success is by its very nature a personal journey of exploration and there are no rights or wrongs to each journey. What matters is whether it resonates with you.
This book enables you to create a life path for yourself that is more harmonious for you to enjoy and experience, which in turn is more harmonious and satisfying for those around you. In that way we all could achieve more with less effort and less strife, which ultimately will help the world, become a slightly better place to live in.
Author: Tim Johnson
 

Get the ebook:

 

Get the physical book:

£9.99 Add to basket
Quick View

The Feedback Book

Maintaining performance today is no longer simply about having an annual appraisal and telling employees “you must try harder”. Research demonstrates that regular discussions about performance and providing feedback to the people you manage is a more effective way to motivate them and keep them on track. Distilled into this single, handy-sized volume are 50 tips, advice and techniques to help any manager become quickly skilled at regularly discussing performance, setting goals and objectives and providing the necessary feedback to ensure individuals and teams thrive in the company. Structured into five key parts, each of the 50 concise chapters also contains a practical exercise to help the reader understand and implement the concepts and ideas of this book.

Author: Dawn Sillett
 

Get the ebook:

 

Get the physical book:

£9.99 Add to basket
Quick View

Ren Zhengfei and Huawei

,

China’s economic rise and influence has been one of the most significant developments in the global economy of recent times. A driving force behind this expansion has been the private entrepreneurs and companies of China, some of which have literally redefined the economic and business landscape, both inside and outside of China.Ren Zhengfei is one such entrepreneur, who has become one of China’s most revered and inspiring business leaders. His company Huawei Technologies, which was founded in 1987, is today a world-leading supplier of telecommunications equipment and mobile phones that employs over 150,000 people around the world. Low profile and known for his down-to-earth nature, Ren is hugely popular in China. This book tells the story of how he turned Huawei into one of the world’s most recognized business brands and the much admired management philosophy behind its success.

Author: Li Hongwen
 

Get the ebook:

 

Get the physical book:

£12.99 Add to basket
Quick View

Iconic

,
This book is about icons – exceptional organizations (orchestras, restaurants, sports teams or companies) with an aspiration to make or do something special, and to go on doing so, year in, year out for decades. This is what gives these organizations their undeniably iconic status.
By selecting 14 iconic organizations (including ElBulli, McKinsey, Royal Concertgebouw Orchestra, Procter & Gamble, the All Blacks) and researching what characteristics make them different from others, the authors discovered a “competency spiral” which these organizations exhibit in their success. Attracting and retaining the right people; forging individuals into a team; and achieving outstanding results, time after time, through continuous improvement and adjustment – these are the key competencies required to achieve iconic status.
Author: Xavier Bekaert, Gillis Jonk, Jan Raes & Phebo Wibbens
 

Get the ebook:

 

Get the physical book:

£19.99 Add to basket
Quick View

Disruption Denial

,
We live in a world of constant change and disruption caused mainly by new technology. Yet, in business, there is widespread apathy, paralysis and confusion in many established companies in face of the obvious scope, scale, reach and pace of disruptive change. Why? Because Denial is the natural default response, given how executives’ brains function and how they are trained.
This important book examines why companies seem paralysed in the headlights of onrushing digital and other disruption. In analysing and understanding this tendency towards denial in companies, the author is then able to guide executives to begin seeing a new perspective to coping with the transformation challenge that faces them. Full of insightful case studies and lessons gained from the author’s work with leading companies, this is a hugely timely book when virtually all companies and executives must deal with the threat of disruptive change.
Author: David Guillebaud
 

Get the ebook:

 

Get the physical book:

£19.99 Add to basket
Quick View

Pushing the boundaries

This is the autobiography of one of the most influential management consultants of recent times. Herbert Henzler grew up in the German village of Neckarhausen during the Second World War. Starting his career as a sales apprentice with Shell, he went on to study at the universities of Saarland, Ludwig-Maximillian and California, Berkeley, where he received his PhD in economics. In 1970, Henzler accepted an offer to join McKinsey & Company, a rapidly growing firm that would eventually become the world’s leading consultancy group. Working in its German office, Henzler quickly rose to Partner in 1975 and then Director in 1978. His spectacular rise continued when, in 1985, Henzler became head of McKinsey’s German office and one of the most powerful management consultants in the world. Honest and at times direct, this book provides a rare insight into the world of management consultancy and how one man made it to the top by constantly pushing the boundaries.
Author: Herbert Henzler
 
 

Get the ebook:

 

Get the physical book:

£19.99 Add to basket
Quick View

The Salesperson’s Secret Code

,
What makes a great salesperson? What beliefs, attitudes and behaviours are linked to being a top performer? What impact does culture, industry and sales context have? And does a formal sales methodology or process make a difference? This book is for any sales professional, or indeed anyone involved in the sales process of their company, who wants to learn the secrets of successful selling. Based on interviews and analysis (qualitative and quantitative) of 300 of the world’s leading salespeople, across a mix of industries, cultures and context, the authors present the most rigorous evaluation of how salespeople behave and how they are driven. In doing so, they reveal the secret code behind consistent and high-level success in sales.
Authors:  Ian Mills, Mark Ridley, Ben Laker & Tim Chapman 
 

Get the ebook:

 

Get the audiobook:

 

Get the physical book:

£14.99 Add to basket

Copyright © 2019 LID BUSINESS MEDIA. All rights reserved. Data and Privacy Protection.
               

Back to top