New!

The Reputation Book

Categories: Concise Advice Series, Leadership, Management.

£9.99

We are witnessing the new age of empowered customers, armed with online reviews, five-star ratings and social media, never has it been more important to manage your reputation and referrals.This book is for anyone who wants to systematically build their reputation and increase their referral sales whilst delivering a consistent and continually improving customer experience. Put together in a simple, clear, no nonsense way, with step by step instructions on what to do along the journey. The information is based on over 10 years coaching, advisory and training experience in the area of feedback, customer experience and referrals, and all the advice is underpinned by real life experience and examples …and continued doses of common sense!

Author: Guy Arnold & Russell Wood

Publisher: LID Publishing

ISBN:978-1-911498-40-7

FORMAT: 180x120mm

Bookbinding: Hardback

Number of pages: 128 pp

Add to Wishlist

Description

How to increase your company’s chances of success in the future

● A highly original and significant perspective on why some companies are more successful than most

● The approach is based on the authors’deep work with some of the world’s leading companies

● A contrarian approach that goes against the grain of much of today’s current management thinking

● An important management book for all business executives, especially in today’s intensely competitive and changing business environment

AUTHORS

Guy is the published author of Great or Poor, and Sales through Service. He works with Business Advice Organisations, offering simple and hugely powerful guidance as well as referrals and reputation sales.

Russell is a professional trainer and business advisor for SME, national, FTSE 100 and private companies working in B2C and B2B environments.

More Info

Additional information

Physical	Physical Copy
Digital	E-book

Related Products

New!

Quick View

Dedication

Business, Huang Weiwei, Leadership, Management

In 2012, the Chinese company Huawei Technologies overtook Ericsson to become the world’s largest telecommunications equipment manufacturer, firmly establishing itself on the world business map. Today, it has over 170,000 employees worldwide and in 2014 the company generated a remarkable profit of $5.5 billion. Whilst research and development and the technology that results from it are core drivers of Huawei’s success, the company’s amazing growth is also determined by its human resource strategy. This is based on a “customer-first” attitude, the belief that obtaining opportunities is through hard work and, above all, “a dedication to do the best in anything we do”. How Huawei promotes this dedication amongst its workforce is the subject of this important book. Through original incentive systems, employee ownership and the mentality to act like a boss, Huawei has managed to create a culture of dedication that has become the bedrock of its growth today.

Author: Huang Weiwei

£29.99 Add to basket

New!

Quick View

The 2020 Board

Management, Pedro Nueno

In fast-paced, turbulent business markets, company boards need greater agility and will find it necessary to be conscious of innovation and technological progress. They ought to encourage companies to explore and value creativity at all levels, to remove red tape from the company’s culture and stimulate the entrepreneurial spirit.

This book addresses the most pressing changes companies will undergo over the next five years. It illustrates the way directors should behave and how company boards should approach certain issues. The 2020 Board explains that the boards of directors are key to the leadership of a business and in making sure that everything is done ethically and legally in all markets where the company operates.

Author: Pedro Nueno

Quick View

Unleashing Capacity

Business, Coaching, Creativity, Current Affairs, Digital, Economy, Entrepreneurs, Human Resources, Innovation, Leadership, Management, Positive Change, Rita Trehan, Self Development, Strategy

The tools and capabilities available to today’s HR professionals provide a unique position that, when used correctly, can lead to that all-important – and highly coveted – role at the leadership table. But how to get there?

In this updated second edition, Trehan has distilled all her experience as a global leader into a series of easily digestible chapters designed to help today’s HR professional attain and keep a seat at the corporate decision-making table. Trehan offers specific strategies and frameworks for reframing the HR professional’s understanding of their role within the company, including viewing the corporation not from the HR fishbowl, but rather from the vantage point of the CEO’s office.

Author: Rita Trehan

£12.99 Add to basket

New!

Quick View

Global Expansion E-book

Business, Leadership, Management

Chinese companies are globalizing at an unprecedented rate. Haier is the world's largest telecoms equipment manufacturer; Lenovo is the number one PC maker; and others such as Dalian Wanda, Fosun, Shuanghui and Tencent have been regular players in the global M&A scene. This book presents a detailed analysis of current and emerging Chinese multinationals, and the policies, strategies, and ambitions that are driving them today. Written by leading experts in the field, the book provides the most up-to-date insight into a phenomenon that is rapidly changing the global economic and business landscape.

Author: Katherine Xin, Dr. Ding Yuan, Chen Weiru

Publisher: LID Publishing ISBN: 978-1-911498-72-8 Number of pages: 288

£9.99 Add to basket

New!

Quick View

Martketing

Javier Sanchez Lamelas, Management

This book exposes the marketing secrets and lessons learnt from one of the world’s most exciting global brands – Coca Cola – and how you can apply them to your own brand. It explores the core beliefs and principles that were needed to evolve one of the most powerful marketing machines on the planet that worked successfully across cultures and fast-changing environments. The author was part of a team of outstanding individuals and agencies that generated better, faster and more effective marketing on an unprecedented level. Through a combination of research, theory and real-life experience, Lamelas explains why and how marketing works, and offers a proven framework to help you master your own marketing strategy.

Author: Javier Sanchez Lamelas

£12.99 Add to basket

New!

Quick View

Nine Squares

Leadership, Management

Vision, value, growth, and well-branded acumen have, according to Ole Bentzen, never been more important than now, where digitalization sets the agenda in the world of business. Nine Squares is a guidebook for leaders who wish to invest in their people as well as their customers. In order to succeed as a leader, creating calmness, having a sense of direction, communicating clearly, and getting the right results is the key to your energy. The combination of these four strengths make the core message of this guidebook. This model may be able to assist managers and businesses in getting back on track, remain on track, or get ahead as a unique and innovative business with well-defined targets, vision, and brand. Author: Ole Bentzen ISBN: 978-1-912555-20-8 FORMAT: 152x152mm Bookbinding: Flexibound Number of pages: 128

£9.99 Add to basket

New!

Quick View

The Conscious Effect

Business, Coaching, Entrepreneurs, Human Resources, Leadership, Management, Natasha Wallace, Positive Change, Psychology, Well-being

The Conscious Effect focuses on reconnecting leaders with both their people and themselves. It awakens the awesome potential in organizations through an emotionally intelligent, people-first approach, which places employee and leadership wellbeing at its heart, and helps leaders to become more consciously aware of what's going on within and around them. If leaders take better care of themselves and their people, they will run more socially responsible businesses that can leverage the full potential of their employees. The book weaves together practical knowledge of behavioural science so that leaders understand what to do and why it works. Author: Natasha Wallace ISBN: 978-1-912555-07-9 FORMAT: 216 x 135mm Bookbinding: Paperback Number of pages: 240 pp

£12.99 Add to basket

Quick View

The Coaching Book

Business, Coaching, Concise Advice Series, Entrepreneurs, Innovation, Leadership, Management, Nicole Soames, Psychology, Self Development, Strategy, Training

Coaching is an art, but it's far easier said than done. It takes courage to ask a question rather than offer up advice, provide an answer or unleash a solution. Giving another person the opportunity to find their own way, make their own mistakes, and create their own wisdom is both brave and vulnerable. Emotional intelligence can help leaders and coaches recognize how attitudes – both their own and those of the people they coach –prevent individuals from reaching their potential.

In this practical and inspiring book, EQ qualified trainer and coach Nicole Soames teaches you how to develop a coaching mind-set, recognize who and when you should coach, adopt a disciplines approach to coaching, learn how to manage the coaching conversation and give and receive feedback so that you can embed new ways of working. This is a fresh and innovative take on the traditional, how-to coaching manual.

Author: Nicole Soames

£9.99 Add to basket

Quick View

Management Design

Leadership, Lukas Michel, Management

Management in turbulent times needs greater vision and foresight. This book offers an exciting visual-thinking approach to help managers, leaders and entrepreneurs think through their options and find a way that best meets the needs of their businesses, that supports their talent to perform at their peak, and simultaneously builds the capabilities to cope with turbulent times. The author presents management as a system or a model through a combination of graphics, diagrams and text.

Management models are immensely valuable and will enable managers to more easily think, make decisions, behave and act in line with the company's overall strategy and objectives. Moreover, when management models are articulated and shared, it can save time, focus attention and release productive energy. This book essentially helps managers to gain a better perspective of their businesses and key activities. It becomes a valuable tool for managing companies and people in these ever-changing and turbulent times.

Author: Lukas Michel Publisher: LID Publishing ISBN: 978-1-911498-35-3 FORMAT: 230x230 mm Bookbinding: Paperback Number of pages: 256

£16.99 Add to basket

New!

Quick View

The Engagement Revolution

Business, Coaching, Creativity, Current Affairs, Economy, Human Resources, Innovation, Leadership, Management, Matt Stephens, Sales, Well-being

How engaged are your employees, really? Companies talk about ‘employee engagement’ and they accept its importance, yet strangely, they adopt out-dated methods when analysing and measuring this engagement. A leading engagement expert offers a new framework for taking the genuine pulse of a company – so that leaders and management can truly understand how their people are feeling and know what actions to take that result in better performance. Based on making results instantly and transparently available, and then determining with employees the real factors that lie within their feelings, managers can more easily assess the way they need to approach an issue. If, as the cliché goes, ‘people are a company’s greatest asset’, then ensuring their close engagement is essential for any company. This book argues powerfully for a radical new approach to employee engagement, based on understanding the minds and emotions of the people who work in organizations.

Author: Matt Stephens

£12.99 Add to basket

Basket

The Reputation Book