Loading the content...
Navigation
Account
Search
Cart 0 items for £0.00
LID Publishing

The Reputation Book

‹Return to Previous Page
Bug Fix

Product Information

Category:

£9.99

We are witnessing the new age of empowered customers, armed with online reviews, five-star ratings and social media, never has it been more important to manage your reputation and referrals. This book is for anyone who wants to systematically build their reputation and increase their referral sales whilst delivering a consistent and continually improving customer experience. Put together in a simple, clear, no nonsense way, with step by step instructions on what to do along the journey. The information is based on over 10 years coaching, advisory and training experience in the area of feedback, customer experience and referrals, and all the advice is underpinned by real life experience and examples …and continued doses of common sense!

Author: Guy Arnold & Russell Wood

 

Get the ebook:

 

Get the physical book:

Description

Description

How to increase your company’s chances of success in the future.

A highly original and significant perspective on why some companies are more successful than most.

The approach is based on the authors’deep work with some of the world’s leading companies.

A contrarian approach that goes against the grain of much of today’s current management thinking.

An important management book for all business executives, especially in today’s intensely competitive and changing business environment.

BOOK DETAILS

Publisher: LID Publishing

ISBN:978-1-911498-40-7

FORMAT: 180x120mm

Bookbinding: Hardback

Number of pages: 128 pp

AUTHORS

Guy is the published author of Great or Poor, and Sales through Service. He works with Business Advice Organisations, offering simple and hugely powerful guidance as well as referrals and reputation sales.

 

 

 

 

Russell is a professional trainer and business advisor for SME, national, FTSE 100 and private companies working in B2C and B2B environments.

REVIEWS

This book is refreshingly jargon free, and it has given me a new approach as to how to build on reputation and gain referral-based business.

Rolf Nielsen, Director, Nielsen Business Services

If you adopt only 10% of this book’s message, you will increase your shareholder value by 100%.

Robert Warner, Portfolio FD, The FD Centre

If you want to build business through reputation and referrals, look no further: this book sets out the clear principles that you need to comply with, and gives you the tools you need to apply them to your organisation.

Colin Mills, Founder and Chairman, The FD Centre

More Info

Additional information

Physical

Physical Copy
Digital

E-book

Related Products

Quick View

The Cult of Service Excellence

,
In a quest to maintain market position and improve profits in today’s fast-paced, competitive market place, organizations need to become more and more customer driven. A customer-driven organization maintains a base of loyal customers by recognizing that customer service and product quality are fundamental to maintaining a competitive advantage. These organizations have incredibly strong, inspirational and charismatic leaders with strong culture and behavioural norms or even rules that guide everyone how to function within the organization. They think that their way is the only way!
This book explains how the environment and culture created in some of the world’s greatest customer-focused companies resembles the mindset created by a cult. It is by understanding the “anatomy” of such companies that we, too, can embark upon a journey of customer excellence within our companies.
Author: Oke Eleazu
 

Get the ebook:

 

Get the physical book:

£12.99 Add to basket
Quick View

The Crisis Book

,

It seems every day we encounter a "crisis" or difficult issue of some sort that affects our work. Such difficulties can come from within work (eg, a difficult client or boss, missing a target or deadline, rejection of a proposal or plan, feeling undervalued) or outside of it (eg, personal issues such as family, relationships, debt, alcohol). All have the potential to trigger stress, anxiety...and lead to crisis mode. This practical book offers strategies and guidance to coping with and surviving a range of crisis moments and issues that affect our ability to perform at work. Written by expert coaches, the book helps anyone to develop a series of competencies in order to help us manage crisis points and improve our personal resilience.

Author: Rick Hughes, Andrew Kinder, Cary Cooper
 

Get the ebook:

 

Get the physical book:

£9.99 Add to basket
Quick View

The Success Book

,
Success is often measured by financial successes and business acheivements. The intention of this book is to help entrepreneurs, leaders and individuals to reflect and re-evaluate their current level of success, to see whether it is serving them or the people around them. Where their notions of what it is to be successful have come from, and whether they now feel appropriate to them.Authentic Success is by its very nature a personal journey of exploration and there are no rights or wrongs to each journey. What matters is whether it resonates with you.
This book enables you to create a life path for yourself that is more harmonious for you to enjoy and experience, which in turn is more harmonious and satisfying for those around you. In that way we all could achieve more with less effort and less strife, which ultimately will help the world, become a slightly better place to live in.
Author: Tim Johnson
 

Get the ebook:

 

Get the physical book:

£9.99 Add to basket
Quick View

Executive Function

,
The health of our brain, as measured through cognitive health domains such as “executive function”, is the single most important aspect of our overall health. In business, good cognitive health enables you to go beyond simply coping, to managing and leading. For a fully functioning brain enables us to operate to our highest capacity and reach optimum performance. Improved cognitive health allows us to become sharp, accurate, confident, precise, attentive, a source of wisdom and a bundle of energy. This book provides a comprehensive overview of the key cognitive health domains and how they impact your ability to operate at your best. You will understand the importance of each domain in order for you to maximize your cognitive health and be your best – or to have the best executive function.  

Author: Keiron Sparrowhawk

 

Get the ebook:

 

Get the physical book:

£12.99 Add to basket
Quick View

Business Alchemy

In this enlightening and engaging book, Andrew Wallas views the company from a metaphysical perspective to provide a new approach to transforming the organization. Business Alchemy focuses on the inner dynamics and energy flow within the organization itself, seeing where there is visible and hidden contradiction working against the aims of the company. It is by taking a deeper look inside of your company (instead of focusing on the outer machinations of your business), and by bringing these (often unconscious) blocks to light, that energy is released and the company is then free to move forward, fully aligned with its stated objectives and goals. This is a unique perspective on how companies can evolve and grow naturally and successfully.

Author: Andrew Wallace
 

Get the ebook:

 

Get the physical book:

£12.99 Add to basket
Quick View

Disruption Denial

,
We live in a world of constant change and disruption caused mainly by new technology. Yet, in business, there is widespread apathy, paralysis and confusion in many established companies in face of the obvious scope, scale, reach and pace of disruptive change. Why? Because Denial is the natural default response, given how executives’ brains function and how they are trained.
This important book examines why companies seem paralysed in the headlights of onrushing digital and other disruption. In analysing and understanding this tendency towards denial in companies, the author is then able to guide executives to begin seeing a new perspective to coping with the transformation challenge that faces them. Full of insightful case studies and lessons gained from the author’s work with leading companies, this is a hugely timely book when virtually all companies and executives must deal with the threat of disruptive change.
Author: David Guillebaud
 

Get the ebook:

 

Get the physical book:

£19.99 Add to basket
Quick View

The Strategic’s Analysis Cycle Toolbook

,

This is an authoritative and practical guide to analysing business data, to enable managers and companies to develop successful business strategies. Data has become a dominant factor in today's business environment. This book, written by a leading practitioner, provides a series of tools and methods for analysing data and contributing to the success of the company. The main aim of data analysis is turning data into actionable intelligence that will drive and determine a company's competitive advantage. However, this does not happen by magic, rather it is through the rigorous application of appropriate tools. This book sets out 19 key tools for data analysis that have been tried and tested. Applying such tools will result in solid analyses of the business environment, that will contribute to better designed strategies and the company's strength in the marketplace.

Author: Erik Elgersma 
 

Get the ebook:

 

Get the physical book:

£19.99 Add to basket
Quick View

The Strategic’s Analysis Cycle: Handbook

,
This is an authoritative and practical guide to collecting, analysing and managing data, to enable managers and companies to develop successful business strategies. Data has become a dominant factor in today's business environment. This book, written by a leading practitioner, explains the underpinning nature of data for a company's business strategy. The book begins with data collection: getting data is no big deal; getting the right data to win in the market is. It moves on to data analysis: turning data into actionable intelligence is what drives and determines competitive advantage. And, finally, managing data: how to organise your data collection and analysis to create winning strategies. This is a definitive book about one of the most important topics in today's digital and data-driven economy. Author: Erik Elgersma 
 

Get the ebook:

 

Get the physical book:

£24.99 Add to basket
Quick View

Plus Change

This book melds together the two most critical elements to organizational viability: change and creativity. More than simply a how-to book or a technical tome, +Change provides the working knowledge, strategies and tactics necessary to not only be more creative and more innovative, but also to implement change more effectively. +Change introduces the ICI Formula (Ideas + Change = Innovation). This critical formula for sustainable innovation within an organization allows for systemized ideation, unbiased idea selection, better change management methods and finally, sustainable innovation. This is a book for managers and executives in an era where innovation and change have become key competitive advantages to any company.
Author: Moe Glenner
 

Get the ebook:

 

Get the physical book:

£19.99 Add to basket

Copyright © 2019 LID BUSINESS MEDIA. All rights reserved. Data and Privacy Protection.
               

Back to top