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LID Publishing

The Values Economy

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£14.99

The exponential rate of change and disruption in the world mean that the traditional organization-structure led approach is no longer fit for purpose. In this book, The Values Economy, the authors explain how the three primary influencers of Choice, Communication and Control have created a new paradigm that they refer to as the ‘Values Economy’. Leaders of organizations can survive and thrive in this brave new world by implementing a tried and tested, detailed methodology which can be applied in any setting.

The core principle is alignment, with a specific focus on the areas of brand identity, employee engagement and customer experience. This helps to establish a sense of shared values with all stakeholders and equips the organization with the agility needed to deliver sustained performance in a dynamic business environment where disruption is the new normal. The authors’ combined Baby Boomer and Gen Z perspective provides a compelling, irresistible blend of sharp insight, operational know how and pragmatic hopefulness, bringing the theory to life with a range of case studies from different sectors, sizes and stages of maturity.

Author: Alan Williams and Samuel Williams

 

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Description

Description

How to Deliver Purpose-Driven Service for Sustained Performance

Offering a new approach to business thinkers that puts passion, purpose and inclusivity and the forefront of all business ventures for a more sustained and effective performance

New approach to business and brand identity based on robust academic and industry research and includes a practical operational delivery

Understanding corporate and customer relations and their impact on business revenue

Book Details

Publisher: LID Publishing

ISBN: 978-1-912-555-80-2

Bookbinding: Paperback

Format: 156 x 234 mm

AUTHOR

ALAN WILLIAMS coaches progressive leaders of service sector organizations, internationally and in the UK, to deliver values-driven service for sustained performance. He is a published author and speaker whose projects have delivered measurable business results across a balanced scorecard and been recognized with industry awards.

 

 

 

In SAMUEL WILLIAMS’ current role, he works across the change management life cycle to deliver people-and technology-led business change. He is passionate about identifying the need for change, mapping out the path to benefit realization, and helping organizations to move from the outlined as-is state to an improved and more mature to-be state that improves efficiency and quality. His empathetic nature and strong social skills enable him to engage with a wide range of stakeholders to understand the unique nuances within organizations that influence their readiness for or resistance to change.

REVIEWS

A book full of ways to create a culture that recognizes colleagues and customers. This easy-to-read book will fill your head with ideas. Pick priorities that suit your business and keep them simple.

SIR JOHN TIMPSON CBE, Chairman, Timpson

This is a well-organized book, written in an accessible style, providing practical step-bu-step guidance on the theory and practice of the SERVICEBRAND approach – the case studies are particularly useful. This book should find readers who want to pursue more than just profit and build a more values-driven, society-benefitting organization, and I commend Alan and Samuel’s efforts towards this end.

DR KARA TAN BHALA, President and Founder, Seven Pillars Institute for Global Finance and Ethics

More Info

Additional information

Type

Ebook, Hardcover

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