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banking

Paul Riseborough, co-author of Naked Banking, appears on TalkRADIO

Last weekend, Paul Riseborough, one of the co-authors of Naked Banking, appeared on Alexis Conran’s talkRadio show.

The Radio Hustle with Alexis Conran provides advice to avoid scams and “stop you getting Hustled,” a perfect fit for Naked Banking as the book lifts the lid on the tricks that retail banks play on us and what we can do avoid them.

Joined by guest Ron Delnevo of ATM Industry Associations, the trio discuss ATMs, cash as opposed to contactless, and the future of banking.

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‘Nothing says Christmas like a book on retail banking’

Last night we celebrated the launch of ‘Naked Banking‘, the book that tells the truth about ‘banks and you’ through the eyes of Stephen Hogg, Director of Commercial Propositions and Paul Riseborough, Chief Commercial Officer at Metro Bank and Karolina Morys, former Head of Retail Products at Metro Bank.

The launch took place at London Review Book Shop in Bloomsbury and was filled with a warm crowd of colleagues, family and friends.

Martin Liu, General Manager at LID UK introduced the trio who then each went onto thanking key people who made the book a reality and talked a little about the book. Paul concluded with ‘nothing says Christmas like a book on retail banking.’

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ING Group CEO Ralph Hammers on Customer Engagement

The following is an exclusive extract from new release, Reinventing Customer Engagement by Peverelli and Reggy de Feniks. This foreword from ING Group CEO, Ralph Hammers, sets out why, exactly, it is of upmost importance for financial institutions to place customer engagement at the top of their list of priorities.

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It sounds strange, but the financial crisis which began in 2008 may have been a blessing in disguise for the banking industry. It forced banks to rethink their business models. Being big and global wasn’t necessarily beautiful anymore. It forced us to rethink how we could be more relevant to the customer.

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